on 07-03-2023 17:24
Hi, my mum received a credit on her account for a missed appointment. There has been 2 bills since and the credit has not been added to the bill….
Why?
Answered! Go to Answer
on 01-04-2023 08:57
Hi @Blackst
I can see Ash was able to amend the direct debit amount since the bill had been produced already.
It won't show as a credit on the bill but if you check your Mum's bank statement, you will see that she was charged less than usual for that month.
Thank you
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on 07-03-2023 18:02
Hi,
a credit to my mums account was given due to a missed appointment but the credit has not been deducted from any bills.
can you advise please.
on 07-03-2023 20:05
Hi there @Blackst
Thank you so much for your post and welcome to the community forums, it's great to have you back.
I am so sorry to hear that you have faced these issues with your Mum's bill, I'll be happy to take a look into this you via a PM.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
on 31-03-2023 18:10
My mum was supposed to get a missed appointment discount in February.
bank statement checked and no discount.
waited to check March and surprise still no discount.
what a way to treat a woman who is nearly 87.
where is the discount???????
on 31-03-2023 20:25
Hi Blackst,
I can see that Ashleigh was able to confirm that the necessary amendments had been made. I've had a look and confirm that everything is correct on our end.
Kind regards
on 31-03-2023 20:28
what do u need from me to prove that the discount has not been done?
I have bank statements and also screenshots of bills in the account proving no discount.
on 01-04-2023 12:10
both dd for February and March do not have any discount on bank statements.
She was charged £54.94 in March and £54.64 in February.
I am trying to attach the back statement’s but the download size is to big.
How can I get the statements to u to prove you have not credited my mums account?
on 02-04-2023 09:50
Hi Blackst.
Thank you for getting back to us.
Sorry to see it has not been applied yet.
So I can look into this for you, I will be private messaging you.
Watch out for the purple envelope ✉.
Thank you.
Ari - Forum Team
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