Menu
Reply
frankcm
  • 4
  • 0
  • 0
Tuning in
158 Views
Message 1 of 4
Flag for a moderator

Contract details

Hello, I can't see my contract details on my Virgin Media account, I'd like to request a contract paperless copy, is that possible? cheers 

0 Kudos
Reply
Beth_G
  • 2.88K
  • 183
  • 273
Forum Team
Forum Team
73 Views
Message 2 of 4
Flag for a moderator

Re: Contract details

Hi frankcm,

 

Thank you for posting on the Community Forums, I'm sorry for our delayed response from here.

 

What happens when you go to view your contract online? Do you received an error message?

 

We also will have sent over a copy of your contract to your contact email when the contract was put in place, however if you're unable to find this let us know and we can get sent out to you again.

 

Kind regards,

 

Beth

0 Kudos
Reply
frankcm
  • 4
  • 0
  • 0
Tuning in
69 Views
Message 3 of 4
Flag for a moderator

Re: Contract details

Hi, thanks for your message.

I get this message back: "Unfortunately we don't have a digital copy of your current contract."

Unfortunately, I'm unable to find my contract, could you please send it to me? Thanks

Frank

0 Kudos
Reply
Beth_G
  • 2.88K
  • 183
  • 273
Forum Team
Forum Team
63 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Contract details

Hi Frank,

 

Thanks for letting me know.

 

I'll pop you over a PM now so I can take some further details and locate your account.

 

Please find my message over at the purple envelope

 

Thanks!

 

Beth