on 23-11-2022 12:05
Hi. I am meant to have my old router collected today by ContactEngine. They were meant to get in touch to arrange a time. They haven’t done so. How can I phone them to discuss. I’ve spoken to VM without success. Thanks
a DM would be useful
Answered! Go to Answer
on 23-11-2022 16:43
Thanks for the response,
There isn't a direct number they have that we can contact, did they advise that this could be an all day appointment?
Regards,
on 23-11-2022 14:22
Hey mikesimm9,
Welcome back to the community and thanks for taking the time to post here on the forums.
What happened, when you called through to the team to look into this?
Kind Regards,
Steven_L
on 23-11-2022 14:40
Hi Steven_L
I spoke to Andrea - he explained he couldn’t tell from VM systems if they were arriving today.
The texts / emails during the week from VM told me they would be here today and would contact me on the day to arrange a time - but no contact from them. I’ve been waiting around all day - so quite annoying
if anyone has a phone number for them I can ring that would help. The number on the texts does not take calls
on 23-11-2022 16:43
Thanks for the response,
There isn't a direct number they have that we can contact, did they advise that this could be an all day appointment?
Regards,
on 23-11-2022 16:57
Hi Kain
thanks for your post
They did say all day - but also that they would contact me on the day to agree a time - but - good news 🙂
they just turned up to collect -so it’s been a long day of 8 hours waiting around the house - but all ok now. So thanks again
on 23-11-2022 19:37
Hi mikesimm9, thanks for the message and welcome back to the forums.
I am happy to see that you have managed to return the equipment and do let us know if you need any further assistance?
Kind regards, Chris.