Contact Us link broken

[philrotunda]

Hi - the contact us link on the home page of your site is broken - it links to an offer for Broadband deals. I'm sure this is intentional as the alternative would mean that customers would be able to make contact with you. Obviously this would be a serious inconvenience for any customer service department, so I fully sympathise, but has anyone at your organisation considered that contacting you may be what customers actually want to do when they click on the "contact us" link.

Apologies if I'm telling you something you already know, and this may really work for you. In which case can I suggest that the "complaints" link is redirected to something equally unrelated, perhaps Ann Summers loyalty programme, NASA's FAQ page or the Chinese Communist Party's recruitment section?

If you like these ideas, can I get a job?

[Ernie_C]

Seems fine for me.

https://www.virginmedia.com/help/contact-us

leads here:

[philrotunda]

OK, it's the HTML link at the bottom of the page that's broken:

http://www.virginmedia.com/contact-us.html

redirects here:

[newapollo]

I've just checked and the "Contact Us" link in the navigation bar at the bottom of the https://www.virginmedia.com/broadband  page

leads directly to https://www.virginmedia.com/help/contact-us

I also have https://www.virginmedia.com/help/contact-us saved as a bookmark and it works for me without any issues.

[Matthew_ML]

Hey philrotunda, thank you for reaching out and I am sorry to hear you are having some issues getting onto these pages.

I have taken a look and everything is working fine for me please can you try another browser such as EDGE.

Please can you keep us updated on how you get on. Thanks 

[goslow · Accepted solution]

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@philrotunda wrote:

OK, it's the HTML link at the bottom of the page that's broken:

http://www.virginmedia.com/contact-us.html

redirects here:

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I was getting strange redirects yesterday with the virginmedia.com homepage repeatedly taking me to a page for existing customers (which I am not).

Your link URL above is now a different link on the VM page footer.

VM's contact links generally just send you around in circles without actually providing a simple list of contact options and information. VM would prefer it if customers didn't actually contact them!

[Molly_T]

Hi All, thank you for keeping this thread updated. I can confirm the contact us page is working! 👉 https://virg.in/contactvm. 

If ever needed you can also make a post here on community 👉 New Message - Virgin Media Community, or you can call us on📞 0345 454 1111 or 150 from a VM landline. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 .

Please let us know if there is anything else we need to be aware of to offer further support with this. 

All the best. 🌞