A week or so ago Ireceived a letter saying our broadband/landline package was going up £3.50 from £52.00 on 1st March. Yesterday, I received my usual bill notification by email to say it was going up to £61.67 (this eems a very odd figure in itself) from the 9th February (my next direct debit). This is obviously nearly three times more than the letter says. My son, who is also with Virginmedia, has also received the letter about the £3.50 increase.
I have tried 150 and it says the average wait time is 1 hour. Is there another way of contacting customer services? If not this may well be the catalyst to leave virgin. I will end my mobile contract with them as well.
Re: Confused over contradictory new broadband bill
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