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Hippolincs
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Message 1 of 18
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Complaint

I am absolutley furious

I asked for my package to be reduced. As i was struggling for 3 mths that beecame a battle and i ended up literally no heating to pay my bill... Then a manager contacted me and reduced my bill by adding a phone line apparebtly... However virgin cancelled the install until feb 21 and lo and behold again this month i have been wrongly charged 

4 mths in a row. 

Im sick of it now 

Please someone contact me so i can end my conract... Cos other companies seem to actually care about their customers

This company is making me choose between food and heating or my kids being able to log on school e learning and me being able to contact family when we are all sheilding

Absolutly disgusted 

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Steven_L
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Message 2 of 18
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Re: Complaint

Hey @Hippolincs

 

Sorry to hear of the issues that you've been having over the last few months when trying to reduce your bill.

 

So that I can get this correct, are you wanting to raise a complaint and a cancellation order to leave us or would you like to raise a complaint with us and get your package amended to what was promised before? 

 

Regards

Steven_L

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Hippolincs
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Message 3 of 18
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Re: Complaint

You tell me 

Ive been on here 4 mths trying to sort it

So clearly i have to leave because im not valued as a customer 

I am not gonna go without again this month to pay for a package ive asked to be rid of for 4 mths 

 

I want a manager to call me 

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Zoie_P
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Message 4 of 18
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Re: Complaint

Please be specific in what you wold like us to do, I am sorry you are having issues and we are trying to help.

We cannot arrange callbacks

thanks

Zoie

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Hippolincs
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Message 5 of 18
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Re: Complaint

You arranged callback last month...even tho the manager claims to have fixed the package hes actually added a phone line to it which means its more money and charged me for it even tho you apparently cannot install it until february

I am being specific i need this sorted today or i am leaving ive given u long enough to sort this mess

 

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apcyberax
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Message 6 of 18
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Re: Complaint

you won't get it sorted today no matter how much you demand. if you want to leave you need to give 30 days notice by phone or post as agreed in your contract.
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Hippolincs
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Message 7 of 18
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Re: Complaint

4 mths... This has gone on... 4 months of paying for a package i asked to be reduced... 

I think asking for me to give notice is actually ridiculous 

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apcyberax
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Message 8 of 18
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Re: Complaint

why. Its in your contract.

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Hippolincs
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Message 9 of 18
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Re: Complaint

Actually it isnt 

My contract ended months ago and tho i was prepared to enter into another they have not yet provided that service yet are charging me for it 

So its them in breech not me 

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apcyberax
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Message 10 of 18
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Re: Complaint

you are on a 30 day rolling contract. you still have to give 30 days notice
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