Virgin Media Community

[johngow758]

I am awaiting a response from Virgin media complaints regarding my new contract I agreed a new contract on 26th January only to discover an email on 27th which was a completely different contract to the one  I had agreed .  I have been trying to get someone to speak to since Wednesday 27th with no luck. .I have phoned and emailed numerous times with no response. Can you please help 

[JitteryPinger]

Hi, complaints can take up to 28 days for a response, and currently maybe longer.

My advice is hang on here until staff through to your post or call at 8am sharp on 0345 454 1111 options 1-1-4-4

[Zoie_P]

Hi Johngow758,

thanks for your post and welcome to our forums 🙂
I am sorry to hear your experience with our complaints team if you still have not heard from them let us know and  I can certainly take a look for you, 
Thanks,
Zoie