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Anonymous
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Charge for returned kit not reversed

Hi
I was initially charged £40 for not returning Virgin Kit. I explained could not access my flat during covid, so I finally returned the kit in December. I received an email from Virgin when the kit wwas received saying the charge would be reversed, and was told on the phone that a cheque would be sent to me. This has not happened and i have not been refunded for the charge even though the kit was returned in pristine condition. Can anyone advise how I can get a refund?
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Serena_C
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Re: Charge for returned kit not reversed

Hi @Anonymous

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding your equipment return, thanks for sending this back to us. I'm sorry to hear you have not received a refund for the Equipment charges yet. I would like to look into this further and see what's going on with that refund. I shall send you a private message to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.

Best wishes,

Serena

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