Hi @Anonymous
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding your equipment return, thanks for sending this back to us. I'm sorry to hear you have not received a refund for the Equipment charges yet. I would like to look into this further and see what's going on with that refund. I shall send you a private message to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.
Best wishes,
Serena