Is it possible to close my fixed term contract for broadband, telephone and TV and open a new one with fast broadband and landline? The 2% of TV channels which are of interest can be received over Free-to-air so I would like to get rid of the TV component.
You won't be able to close your contract as an existing triple play customer and start a brand new account as a dual service customer, but as wonkotsane said, you can remove the TV services as an existing customer via the retention's team.
If you give them a shout during operating hours via 150 from your landline with VM it's free to call, and they can look at a different deal for you with Phone and Broadband only.
You may get a loyalty offer with this alternative package option too. These are usually decent deals.
Cancelling one service and remaining with the other two and a replacement discount offering will put you into a new 12 months contract with VM.
Give them a call and good luck.
I hope you get a package that suits you and at a price you're happy with.
I have just tried doing this as am really struggling financially due to personal circumstances. I have been with Virgin Media since the 1990's. When I said the price I was quoted was higher than new customers and also I could get it cheaper elsewhere the person I was talking to was more interested in running the other providers down. I don't think that after 25 years it was too much to ask for a price match. Looks like I will be going elsewhere.