Changing package!

[Gingerbadger27]

How is it, if I want to upgrade I can do that online, but if I want to downgrade, I have to speak to many different people, all of which aren't particularly helpful - or am I missing something on the app? 

[jpeg1 · Accepted solution]

They want you to call in 

(a) because this makes it more difficult and there's a chance you might give up. 

(b) because it gives them an opportunity to persuade you not to change, or to offer a new deal that will lock you in for another 18 months. 

[Travis_M]

Hi @Gingerbadger27 

Thanks for your post

If changing a package you would need to contact our team on 150 or 0345 454 1111 so they can get this sorted for you. My apologies for any inconvenience.