on 23-04-2023 17:55
How is it, if I want to upgrade I can do that online, but if I want to downgrade, I have to speak to many different people, all of which aren't particularly helpful - or am I missing something on the app?
Answered! Go to Answer
23-04-2023 22:29 - edited 23-04-2023 22:30
They want you to call in
(a) because this makes it more difficult and there's a chance you might give up.
(b) because it gives them an opportunity to persuade you not to change, or to offer a new deal that will lock you in for another 18 months.
23-04-2023 22:29 - edited 23-04-2023 22:30
They want you to call in
(a) because this makes it more difficult and there's a chance you might give up.
(b) because it gives them an opportunity to persuade you not to change, or to offer a new deal that will lock you in for another 18 months.
on 24-04-2023 08:22
Thanks for your post
If changing a package you would need to contact our team on 150 or 0345 454 1111 so they can get this sorted for you. My apologies for any inconvenience.