My current Virgin contract is coming to an end, and if I do noting, the monthly bill will increase from £96 to £101.75 (M200 Fibre Broadband, Maxit TV, Talk More Anytime)
However, in the same email, Virgin inform me I can have exactly the same package (existing customer) for £93 (albeit agreeing to an 18 month contract).
I want to move to this new contract, by neither the web site or the apps allow this. And when I phone I, (like everyone else) just get into an endless holding pattern.
Surely, for an IT company, changing to a new contract -- one they are suggesting -- should be as simple of clicking a button.
How do I change contracts, without spending a day on the phone? (Or, should I simply jump ship and move to a provider that actually provides a contact point for customers)?