Changed package but price is not correct

[Cloud128]

I’ve changed my broadband, tv and landline package to a cheaper offered deal. Got an email with the pre contract info confirming the change to the lower monthly price. Next day I get  another email with the contract summary where I’m back to my original monthly payment. Can’t get through on any VM contact channels.

[Martin_N]

Hi Cloud128,

Thank you for your post. I'm very sorry for the different emails you have had. 

I will private message you now to confirm your details so we can look into this. 

^Martin

[Ilyas_Y]

Thanks for speaking with us today @Cloud128 on the VM forums! 😇

I'm glad I have been able to assist and get this package issue sorted out for you.
Let us know if you need anything else and we'll be here ready to assist.

Kind regards,
Ilyas.