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Emsiejayne
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Message 11 of 19
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Re: Change Direct Debit account

Where is the Overview tab please?  Instructions are to Click 'My Bills' then go to overview tab??

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Akua_A
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Message 12 of 19
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Re: Change Direct Debit account

Hi @Emsiejayne,

 

Welcome back to our community forums.

 

When you click on the bills tab, the first page toy view is the overview tab. The following tabs nearby are view bills, understanding your bills and view contract. 

 

I hope this helps.

 

Please let me know if you need any further help.

 

Thanks,

Akua_A
Forum Team



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Emsiejayne
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Message 13 of 19
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Re: Change Direct Debit account

Not getting the same!virgin first screen.pngVirgin second screen.png

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newapollo
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Message 14 of 19
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Re: Change Direct Debit account

Hi Emsiejayne,

The picture below shows the screen you should see after signing into My Virgin Media.

Hover the cursor over "My Bills" and click on "View my bills"

The next screen opens up on the Overview tab, and at the right hand side you will see Change payment method and Change direct debit date.

EDIT The url on my screenshot is https://my.virginmedia.com/my-bills/index

 

Clipboard01.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
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Message 15 of 19
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Re: Change Direct Debit account

Smashing help, @newapollo!

 

Hi Emsiejayne, hopefully you should be able to get things set up now, but if you need further help or if you want us to do it for you, let us know and I'll send you a private message.

 

Cheers,

Corey C

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Emsiejayne
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Message 16 of 19
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Re: Change Direct Debit account

Okay, I click on view my bills and I get the former screenshot I sent you.  Please have a look at the screenshot, there is no Overview tab.

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newapollo
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Message 17 of 19
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Re: Change Direct Debit account

Hi again Emsiejayne,

If you scroll down the page that you posted the picture for you will see a link saying. "View bill in My Virgin Media"

Click that link and it will open the overview page.

Clipboard01.jpg

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emsiejayne
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Message 18 of 19
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Re: Change Direct Debit account

Yes I've done that over 20 times, clicking there takes me to exactly the same screen.  I'm trying to pay by card but that is impossible also.  At this point I think it's just easier to give up and wait for court action.

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newapollo
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Message 19 of 19
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Re: Change Direct Debit account

Hi again Emsiejayne,

You can pay by card either online or over the phone https://www.virginmedia.com/help/virgin-media-make-a-payment 

Info below taken from the above link.

You can call our dedicated automated payment line on 0800 064 3777. It’s available to use all day, every day.

Just make sure you have your account number and area reference number to hand. You can find these details at the top right hand corner of your bill.

Once you’ve made a payment, we can store your card details to make it even quicker and easier next time round.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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