same issue for me. cannot register account, did everything. tried different browsers, always says password cannot be used, even though ti meets all of their critieria and more. I hav ewasted over 6 weeks trying to make this work. i call and wait in call center quesus for ages, they say they will raise a ticket, give me a number, and every time i call they say no idea and raise another ticket. unbelievable.
I'm having exactly the same problem, @Mn3. I've been a Virgin customer forever though. Currently also locked out of my virgin.net email as well ... not impressed. The 'not accepting a password' issue seems to be a thing, though. How did you resolve it because I can't find any actual answer on this forum?
Why is this such a problem at your end? Clearly lots of people have problems setting up a password on their My Virgin Media account (and I'm having exactly the same problem too). When I got through to a person on your helpline today (see other frustrated post by me) the person just put the phone down on me after asking some weird security questions.
What can't you just post clear and helpful instructions as to what to do AND increase the number of people who actually staff your helplines?
I have tried everything you say here. This is what I get whatever I do. Please can you suggest what next. I can't create a VM account and (as posted elsewhere) have been locked out of my virgin.net email since 15/09/22. Thanks.