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Matthew_ML
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Message 21 of 31
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Re: Cant register for account

Hey ruthbrick, thank you for reaching out and a warm welcome the community. I am sorry to see you cannot register for an account holder.

I will attach some tips for setting a password up; 

Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. 

Please let me know you get on. Thanks  

Matt - Forum Team


New around here?

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Jamie91
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Message 22 of 31
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Re: Cant register for account

Hello Support team,

I am having the same issue here. Constantly trying different methods to register my account. I can confirm my service is up and running.
Can you please help me?

Best regards,
Jamie

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David_Bn
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Message 23 of 31
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Re: Cant register for account

Thanks for your post on our Community Forums @Jamie91, and a very warm welcome to you!

Sorry to hear that you've been unable to register your account.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

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David_Bn
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Message 24 of 31
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Re: Cant register for account

Thanks for your private message @Jamie91,

Pleased to hear this is now resolved for you.

Kindest regards,

David_Bn

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Exhaustedagain2
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Message 25 of 31
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Re: Cant register for account

same issue for me. cannot register account, did everything. tried different browsers, always says password cannot be used, even though ti meets all of their critieria and more. I hav ewasted over 6 weeks trying to make this work. i call and wait in call center quesus for ages, they say they will raise  a ticket, give me a number, and every time i call they say no idea and raise another ticket. unbelievable. 

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Oscar221
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Message 26 of 31
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Re: Can't register for account

I'm having exactly the same problem, @Mn3. I've been a Virgin customer forever though. Currently also locked out of my virgin.net email as well ... not impressed.  The 'not accepting a password' issue seems to be a thing, though. How did you resolve it because I can't find any actual answer on this forum?

Thanks,

Oscar 221

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Oscar221
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Message 27 of 31
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Re: Can't register for account

Virgin Media Moderators,

Why is this such a problem at your end?  Clearly lots of people have problems setting up a password on their My Virgin Media account (and I'm having exactly the same problem too). When I got through to a person on your helpline today (see other frustrated post by me) the person just put the phone down on me after asking some weird security questions.

What can't you just post clear and helpful instructions as to what to do AND increase the number of people who actually staff your helplines?

Oscar221

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John_GS
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Message 28 of 31
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Re: Can't register for account

Hi Oscar221

Thanks for posting and welcome to the community. Sorry to hear you're having an issue with this my Virgin Media online account password. Can you confirm; 

  • 8-64 characters
  • Letters and numbers
  • Uppercase character (min 1)
  • No special characters

If so, can you clear cache/cookies and also any auto-fill passwords. Let us know if that fixes the issue. I am also sorry to hear of the call terminating today, that wouldn't have been intentional.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Oscar221
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Message 29 of 31
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Re: Can't register for account

Dear @John_GS,

I have tried everything you say here. This is what I get whatever I do. Please can you suggest what next.  I can't create a VM account and (as posted elsewhere) have been locked out of my virgin.net email since 15/09/22. Thanks.

Oscar221_0-1666717649180.png

 

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Nathan_B
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Message 30 of 31
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Re: Can't register for account

Thanks for trying this @Oscar221, I'm sorry to see that this has not worked after trying the steps that were suggested.

This may need raising to our support team so I will send you a PM to confirm your details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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