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Matthew_ML
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Message 21 of 25
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Re: Cant register for account

Hey ruthbrick, thank you for reaching out and a warm welcome the community. I am sorry to see you cannot register for an account holder.

I will attach some tips for setting a password up; 

Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. 

Please let me know you get on. Thanks  

Matt - Forum Team


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Jamie91
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Message 22 of 25
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Re: Cant register for account

Hello Support team,

I am having the same issue here. Constantly trying different methods to register my account. I can confirm my service is up and running.
Can you please help me?

Best regards,
Jamie

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David_Bn
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Message 23 of 25
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Re: Cant register for account

Thanks for your post on our Community Forums @Jamie91, and a very warm welcome to you!

Sorry to hear that you've been unable to register your account.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

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David_Bn
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Message 24 of 25
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Re: Cant register for account

Thanks for your private message @Jamie91,

Pleased to hear this is now resolved for you.

Kindest regards,

David_Bn

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Exhaustedagain2
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Message 25 of 25
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Re: Cant register for account

same issue for me. cannot register account, did everything. tried different browsers, always says password cannot be used, even though ti meets all of their critieria and more. I hav ewasted over 6 weeks trying to make this work. i call and wait in call center quesus for ages, they say they will raise  a ticket, give me a number, and every time i call they say no idea and raise another ticket. unbelievable. 

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