Hello,
I am a brand new customer to virgin. I am going through what seems like a very common issue. I can't use my email address that is linked to my account to create a virgin media account. To begin at the "to create an account a page" I'm told my account already exists, then when trying to reset my password (which I haven't made yet) it tells me no account exists linked to my email. This is a frustrating loop that cannot be passed.
I have been on the phone with customer service many times over the course of a week, various calls dropped and nothing but apologies and apparent escalations with zero progress.
I would much prefer correspondence over e-mail to avoid needless waiting on calls with very poor connection. It really is the absolute worst way for a customer to be treated when joining a service. How something as simple as registering an account can be this difficult is beyond me. I am not looking forward to dealing with the company over the length of the contract. I will absolutely be switching provider as soon as better services are available in our area.