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chas1967
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Cant get an answer from customer services been on for over 1hr

I can't get through to virgin media customer services I tried for +2hrs yesterday and +1hr today. Just on hold all the time. Does anyone have any advice or a number that you can get hold of somebody?   

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kriptikchicken
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Re: Cant get an answer from customer services been on for over 1hr

From what I have read, the best time is first thing at 8am. From running a call centre for the government i would definately avoid break times i.e. around 10:30am and lunch times. In the case of the call centre I was involvled in, the agents would all quite hapilly take their breaks all at the same time!

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