Hello Spoonerthe1 Thanks for bringing this up on our Forums
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
You'll be lucky. I've been awaiting a resolution for this for over 6 weeks and I've had a ticket raised since the 15 July. It has been escalated continually and I've not heard a peep from the IT team who are supposedly dealing with it. I'm not the only customer having this issue either.
For me to look into this further, I would need to take more details from you via a private message. Please can you respond to my private message with the details and I will get this looked into further.