I'm really worried. I was persuaded via a cold call a few days ago to upgrade my package to Ultimate Volt Package to continue getting discounts as my current contract is expiring (but not until January 2024 I have since discovered).
I told the caller I was in a rush and she insisted it would only take ten minutes. It turned into a 26 minute call with her speaking so fast, and my poor hearing, I could barely understand or keep up with what she was saying. It was exhausting and stressful. At the end of the call she asked me to give her good feedback!
It was not made clear to me that I would be signed up for an O2 sim contract costing an extra £25 a month, billed separately. When I said I didn't want a sim, the caller said, just don't activate it when they send you the sim card.
My stomach has been in knots since I found out that I would be paying a lot more for something I don't want so yesterday I called 0345 454 1111 to cancel, as per the terms and conditions, and return to my previous contract and said that when that expires I want to go onto a 30 day rolling contract as per T&C.
The person I spoke to appeared to be helpful at first, saying he would cancel the new contract and 'try to put me back on the package' I had before, the details of which are clearly accessible via my account page, but apparently not to employees. Several times I set out wanting to backtrack to my previous contract and let it expire and go onto 30 day system but he seemed to deliberately not understand and did not confirm this. He told me he was 'starting the cancellation' but couldn't cancel the contract until I cancelled the O2 contract. He put me through to O2 who were very helpful but said they can't cancel until I receive the sim card and to call back when it arrives.
If Virginmedia can sign me up for a contract with O2, why can't they also cancel it for me and why should that stop the VM contract from being cancelled?
I am hoping the sim card arrives tomorrow so I can call O2 again but then I will have to call VM again and after reading other people's experiences on here I am not confident this will be resolved. I can't eat or sleep with this worry hanging over me.
My account page shows the new contract still active.
Can someone please help me to get this all sorted and go back to my previous contract?
