Virgin Media Community

[EMack]

Hello, I have an M200 broadband and phone package, equipment delivered on Saturday, (but VM currently unable to provide a service - engineer to visit on Wednesday).

If I cancel the service during the cooling off period, will I be able to retain my home phone number? How can I ensure that goes smoothly?

[Chris_W1]

HI EMack, thanks for the message and sorry for the delayed reply. Can you confirm how the engineer visit went? In regards to the cancellation yoiu will be able to port the number to the new supplier but the phone line would need to stay active so that the port can be successful. Chris