Virgin Media Community

[Lynnth]

I called VM last weekend to give 30 days notice of cancelling my account. I spoke to Mark in “disconnections” who told me I should get an email confirmation & my last day with VM would be 17th November. So far I haven’t received any email regarding this & I really don’t want to spend even more time trying to get through to customer services. Can anyone advise please?

[Melissa_F]

Hi Lynnth,

Thanks for your post. 

I'm sorry you haven't received any confirmation of the disconnection on your account after you requested it. 

I'd be happy to take a look and confirm this for you. 

I'll pop you a private message now to get your details.

Thanks

Melissa