Apologies for the casualness of the previous term, but I think my colleague was referring to basically us ignoring the fact you're through a contract, and processing you to a 30-day rolling agreement despite you being midway through an existing contract.
Despite this however, I'm really pleased to hear that you've got this sorted.
Please do let us know however if you need any further help in the future! Many thanks
Ok thanks that makes sense now,please pass on to david_bn if vm sorted out the overseas cs and the way they handle everything, from complaints to product launches ie sky uhd sport Netflix hub 5 bb loss etc etc than folk like me wouldn’t be cancelling
I would of paid the £288 no problem but the deal finder in me has to find the cheapest route out
hopefully one day vm will have plenty of competition and hopefully o2 will bring cs forward and have nice little offices in Gateshead
I love it when I have a problem with ee few and far between but they are attentive understanding as they are uk based and a pleasure to Deal with and understand with that sublime Geordie accent
unlike vm cs who are shambolic,this forum when it works can be good as you lot seem to be decent but probably are understaffed and customers problems become like water of a ducks back at times but hey ho time to move on cheers