I have had an ongoing problem signing into my virgin media online account for about 2 years now. It all started when I received a letter from virgin back in 2020 alerting me that my email account may have been used to send spam emails, due to possibly accessing a website that had been compromised or clicking on a malicious email link. So they blocked access to all email accounts.
Since then I have tried on many occasions to reset my password but no matter how hard I try, it doesn’t seem to accept anything I try. I have had no access to my bills or ntl email account since that time and just thought I’d give it one more go?? Any help gratefully received.