Showing results for 
Search instead for 
Did you mean: 

Can’t login

Joining in

So every time I try log into my account via the browser it ends up stuck on loading and refuses to actually log me in. I need to change the child safe web settings which it won’t let me do via the app, but the website is completely refusing to load to log me in. Any idea what I can do? I’ve tried clearing my browser and nothing seems to be working. 


Very Insightful Person
Very Insightful Person

Hi @xmissnad 

Have you tried using an icognito window, or a different browser?

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Forum Team
Forum Team

Hey xmissnad, thank you for reaching out and I am sorry to hear this.

Did any of the advice above help at all?

If not I will send you a PM and we can look at why its not working and we can change these settings for you.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?

Hi, it didn’t unfortunately I’ve tried a few different browsers and still stuck on the loading screen. 

I have sent you a PM, if you go to the purple envelope you should see it there. ^MM

Matt - Forum Team

New around here?