Thanks for your reply Reece. So are you saying that the "My Virgin Media" account cannot be accessed until 72 hours after the VM services are activated? Or is it 72 hours after the VM account was first registered?
I don't particularly need access to the app/account yet, but nothing in VM's communication emails so far has indicated that I need to wait for activation of the services to gain access (in fact I was advised that I'd be able to change the install date through the account if I needed to), and whilst I can check contract details from the emails I have been sent, I feel like its a question of confidence in the system. The cynic in me makes me think this delay (to wait until 3 days after service activation before I should take any action) is just run down the 14 day cooling off period.
The issue I'm getting doesn't particularly look like its VM account related, I was perfectly able to register my VM account, the issue is that that every time I try to confirm the email address I'm told that the confirmation email has expired. This looks like a problem that will persist, regardless of my VM account state, and other people have complained of the same thing too.
If onboarding (a time when customer service is typically at its best) is this awkward (there are multiple threads from people who are having difficulty creating accounts) and the messaging from customer services (email communications after sign up, chats during sign-up, customer service via whatsapp and the forum) is mixed, then I begin to lose confidence in VM's ability to help me when there is an actual service issue or similar when I'm mid contract.
