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Can't Login to Virgin Media Account

My username is recognised but despite changing my password several times, I cannot login.

I've cleared my cookies & cache so unsure what else I can do.

Is this a Virgin problem? 

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Re: Can't Login to Virgin Media Account

Hi bloomers53, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some trouble signing in to your online account. 

 

Can you confirm if you get any error message when trying to sign in?

 

Alex_Rm

 

 

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Re: Can't Login to Virgin Media Account

Just the standard "you've got the wrong username or password"

 

When trying to reset my password , I answer all the security questions and change my password - then I get the same message when trying to login again!

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Re: Can't Login to Virgin Media Account

Thanks for coming back to us bloomers53,

 

Sorry to hear you're still struggling with your self-care account

 

I'd be happy to take a look into this to reset the password for you to help you gain access to the account

 

Please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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Message 5 of 6
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Re: Can't Login to Virgin Media Account

Since yesterday, I cant log into web mail either.  Even when I request a password reset, I am greeted with "acct does not exist".

What to do?

Luckily, I have another session already open, but I dare not log out or reboot.

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Re: Can't Login to Virgin Media Account

Good afternoon,

I am currently having same problem as bloomer. Tried to log in to view account to simply get in touch with virgin media and it sends me around in a circle on password reset!