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Broadband Customer Services phone number - Hub 3.0 needs restarting/replacing

Hi

I have a Hub 3.0 that has been working fine for a long time, I have been home-based for years using this so a problem is noticed very quickly.

Recently it started losing the broadband connection (local wired and wireless are fine, but no internet access) and needs a restart to get back on. Doesn't coincide with any time of day or any specific activity. Can happen several times a day, or can go for a few days without a problem.

Does anyone have a national phone number for Customer Services?
I'm on a broadband only contract, so can't call 150 and can't find anything useful on VM web site.

Thanks,
Rob.

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Re: Broadband Customer Services phone number - Hub 3.0 needs restarting/replacing

The full number is 0345 454 1111.

During these difficult times there is also a text service, described here:

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Expect extended timescales at present.

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Re: Broadband Customer Services phone number - Hub 3.0 needs restarting/replacing

Aha - thank you Ernie.

I tried searching for "customer services phone number" and other combinations, but couldn't turn this up. It's like it's deliberately buried.

Thanks again,
Rob.

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