Re: Booking VM Install Engineer without an Account
Hi @B1LL6, thanks for your post here in the Community - welcome!
I'm sorry to hear that you've been unable to get the service started when you originally wanted this to happen, unfortunately delays can occur during the install process.
You would need to speak to the Pre-Installs Team who can inform you of the further steps necessary on this, it's very likely that you will receive contact in the coming days from this team anyway but if you want to beat them to it, the best way to get in touch is by calling 0345 454 1111, following options 1, 3 and 1 again.
I hope this helps and please let us know if you need any further support.