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Hi there @tonz123456
Welcome to the forum, I hope that you will find everything you need if not, Just give one of us a shout.
Regarding you bill payments, If you call the customer service team they will be able to take a payment for the bill and then amend the direct debit amount..
However, If you paid some online the direct debit wouldn't be amended and the money you pay would be added as a credit ready for your next bill.
Hope this helps.