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FusionFX
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Bill confused

Hi,

Can anyone explain to me my bill.

Im charged from January 1st to January 6th £27

Then I'm charged December 29th to January 26th. £24 (first usage month)

Why do these dates not match up I do t understand.

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Hayley_S
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Re: Bill confused

Hello @FusionFX,

Welcome, thanks for posting.

I am sorry for the confusion with your bills.

Here is a link to help you with 'Explaining your bills' I hope this helps.

Let me know.

Many thanks,

Hayley
Forum Team



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FusionFX
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Re: Bill confused

Hi Haley,

 

No that does not help. I'm curious to know why I was billed for 6 days usage. Then billed from 3 days before that bill date to be billed a month's bill. But both bills being 1 month long. Even worse January's bill the 6 day bill is actually, more expensive.

Maybe the bill is one month in advance, although I don't see why I would be charged for 6 days, there's no logic. If I pay for a month in advance do I get that back at the end then or am I not charged the last month of my subscription date?

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Gareth_L
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Re: Bill confused

Hello FusionFX

Thanks for your post 
Sorry about the confusion with your billing 
To save you having to explain this over again 
I can look into this with you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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