Bereavement final Bill - Incorrect Name

[Hasbulla]

hello,

I have recently gone through the bereavement process for my grandfather, the final bill is being sent to me but the agent has put my name in wrong they have listed it as “Andrew”

Can this please be corrected? Unsure how this has happened as I gave the agent my name 3 times. 

thanks 

[Daniel_Et]

Hi @Hasbulla, thank you for your post.

We're really sorry to hear of your loss and apologies for what's happened.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Hasbulla]

Thanks for your help on this Daniel, unfortunately the returns packaging for the Hub 3.0 has not arrived, We are handing the keys back today. 

I can take the hub and return, can a returns label etc be sent to me?

Thanks

[Vikki_M · Accepted solution]

Hi Hasbulla

I am sorry the packaging hasn't arrived yet. 

If you could please kindly take this with you yes that would be appreciated.

You can then order packaging to be sent to any address here 

Please pop back to us here should you have any further questions and we will do all we can to help.