Being overcharged and when i try contact virgin it says they cant talk due to covid 19
Thanks for posting. My apologies for the delayed reply and that you've not received the additional box.
I've checked the system and can see you've spoke to the team since posting and received it. I hope everything is resolved, however let me know if you need further assistance
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"