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Appalling customer service

Tuning in

The level of customer service is dreadful. After holding on to customer services for nearly half an hour I finally got to speak to someone, he then put me on hold again while he got more information to see if they could match the Sky offer. Then the call was cut off. I will be going to Sky as they have offered me a better deal. Virgin Media have a nerve to call itself a communications company, snail mail is faster than them.


Forum Team
Forum Team

Hello JOHN_G421, thank you for reaching out and a warm welcome to our community. I am sorry to hear about the recent experience you have received. 

Our customer service team wouldn't have done that intentionally, but I do understand how much stress and trouble this may have caused. 

We do offer some amazing deals for existing customers here. Or  If you wish to give your 30 days notice you can just send a text with a description of the cancellation to 07533 051809 this will go into a queue, or you can send a letter to Virgin Media, Sunderland, SR43 4AA. I can also make a complaint for you if you wish regarding this. I will send you a PM. 

Please lookout for the purple envelope. Thanks 

Matt - Forum Team

New around here?

It is now 4 months since I complained of the poor customer service, apart from an email telling me it was taking a bit longer to sort out, I have heard nothing. It is a good job VM are not a communications company.

Hi @JOHN_G421,

sorry to hear you have not heard back from our team regarding your complaint. I will chase this up with the relevant agent so you can get a resolution for this. 

Please bear with us while we work on this for you.


Forum Team

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