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Amount Owed From Last Month Added To New Bill

Mw5000
Joining in

‎27-10-2023 21:53 - edited ‎27-10-2023 21:54

Hi all, been with Virgin a long time and just had something strange on my bill it shows a small amount added to current month as it was unpaid last month.
Would be great if someone could look into it so I can have an understanding of whats going on.

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Ayisha_B
Forum Team
Forum Team

on ‎28-10-2023 08:33

Hi @Mw5000,

Welcome back to our Community Forums and thanks for your post. 

If we were unable to collect your payment last month, then the unpaid amount would be added to your new bill.

There is a breakdown on your bill that would explain what all the charges relate to.

 

Ayisha_B
Forum Team

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