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Amazon voucher

Fazuk
Joining in

Hi I have purchased my virgin broadband on 11th of October 2021.I have been told I will received £75 Amazon voucher after 120 days.it’s been more than 120 days and I am still waiting for my voucher?

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Fazuk 

If you took up this offer via VM and not through a third a party then the following link should help

 https://www.virginmedia.com/help/virgin-media-free-gifts 

If it was via Giftcloud or broadband chocies then the following applies

You need to contact the Decision Technologies Support Team at 

customer.services@broadbandchoices.co.uk  

and quote the following:

1.your purchase date,

2. the product/package purchased

3. Order ref. WS[and 7 numbers]

4. If you have a link to the T&C (not required)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

19 REPLIES 19

newapollo
Very Insightful Person
Very Insightful Person

Hi @Fazuk 

If you took up this offer via VM and not through a third a party then the following link should help

 https://www.virginmedia.com/help/virgin-media-free-gifts 

If it was via Giftcloud or broadband chocies then the following applies

You need to contact the Decision Technologies Support Team at 

customer.services@broadbandchoices.co.uk  

and quote the following:

1.your purchase date,

2. the product/package purchased

3. Order ref. WS[and 7 numbers]

4. If you have a link to the T&C (not required)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Akua_A
Forum Team
Forum Team

Hi @Fazuk,

Welcome to our community forums and sorry to hear you have not received your voucher. We want to best help regarding this. 

I have had a look back end and I can see you have been in contact with our team recently who has been able to help regarding this. Do you need any further help?

Thanks,

 

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi yes I have been in contact with your team but they won’t be able to help me.and I been told I will be contact with your exceptional team in 3 days but until today it’s been 7 days no one contact me yet.it’s a just a lie.would you be able to help me

Hi Fazuk,

 

Can you please confirm how you signed up to Virgin Media? 

 

Do you have the confirmation of the voucher you're set to receive?

 

Alex_Rm

Hello 

I have the same issue as reported here. On November 10th, 2021, I signed up via the Virgin Media website and haven't received my £75 Amazon voucher yet. I tried to contact vouchers@broadbandchoices.co.uk as instructed but have received only automatic responses and no update on my case. 

Can you help me? 

Thanks 

Livia

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good evening @liviacdalvi

 

Welcome to the forums and thank you for reaching out to us. 

 

I am sorry to hear that you have had some issues with your voucher. 

 

Please could you let us know how you took your package out with us, was it directly though the virgin media website or via a 3rd party website. 

 

Kind regards,

Zak_M

Directly from virgin media website 

Directly through the virgin media website

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you both @Fazuk & @liviacdalvi

 

Is the amazon voucher stated on your contract? 

 

Kind regards,

Zak_M