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Amazon Prime free for 12 Months

When renewing my contract  I was given 12 months Amazon Prime Free its shown on my account as active but I have not received any code as I was told I would in 10 days and Amazon Prime are billing me £7.99 on the 4th Feb ?

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Re: Amazon Prime free for 12 Months

Hi chuckgaish1, thanks for contacting us.

 

We are sorry that this has not been received. 

 

This would have been sent to the account address. 

 

Can you confirm if you have had any emails or mail in the post regarding this? ^CW

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Re: Amazon Prime free for 12 Months

Nothing at all

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Re: Amazon Prime free for 12 Months

We will send you a private message and get this looked at ^Chris.