Menu
Reply
Sharonb66
  • 5
  • 0
  • 0
Tuning in
435 Views
Message 1 of 9
Flag for a moderator

After gave notice of leaving received new deal which now they deny

After giving 30 day notice I received a deal I accepted but now they say have no record of it. Can I do anything?

0 Kudos
Reply
japitts
  • 17.68K
  • 2.3K
  • 4.06K
Very Insightful Person
Very Insightful Person
424 Views
Message 2 of 9
Flag for a moderator

Re: After gave notice of leaving received new deal which now they deny

Did you receive any email confirmation? Does anything show in your "myVM" online account?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Sharonb66
  • 5
  • 0
  • 0
Tuning in
420 Views
Message 3 of 9
Flag for a moderator

Re: After gave notice of leaving received new deal which now they deny

No I didn't receive confirmation but checked number and got his name.

0 Kudos
Reply
dibberly
  • 116
  • 0
  • 7
On our wavelength
390 Views
Message 4 of 9
Flag for a moderator

Re: After gave notice of leaving received new deal which now they deny

unless you have a recording of the conversation or its noted on your account...i think it would be doubtful if you get it unless the agent can re price the package again and it comes to the same price

Good luck

Sharonb66
  • 5
  • 0
  • 0
Tuning in
388 Views
Message 5 of 9
Flag for a moderator

Re: After gave notice of leaving received new deal which now they deny

No they are quoting more than ever now. I do have the salesmans name if that helps but thank you anyway.

0 Kudos
Reply
sprog1033
  • 31
  • 2
  • 2
On our wavelength
374 Views
Message 6 of 9
Flag for a moderator

Re: After gave notice of leaving received new deal which now they deny

I had the same experience a couple of years back with Virgin. I posted a letter of complaint to Virgin, and was contacted a week or so later by the Virgin complaints department in Manchester. They ended up improving on my original deal and reversed all over-charges that had occurred. 

Sharonb66
  • 5
  • 0
  • 0
Tuning in
342 Views
Message 7 of 9
Flag for a moderator

Re: After gave notice of leaving received new deal which now they deny

Fingers crossed then. Thank you and will keep you posted.

0 Kudos
Reply
Sharonb66
  • 5
  • 0
  • 0
Tuning in
266 Views
Message 8 of 9
Flag for a moderator

New deal

After 5 days waiting on Bot, 3 offers, 3 complaints and speaking to at least 6 agents received deal originally offered. Hooray.

0 Kudos
Reply
Ayisha_B
  • 3.08K
  • 110
  • 283
Forum Team
Forum Team
239 Views
Message 9 of 9
Flag for a moderator

Re: New deal

Hi @Sharonb66,

Welcome to our Community Forums and thanks for your post. 

Sorry to hear you've not had the best experience when taking out a new deal but pleased to hear you have now been offered what was initially agreed 🙂

If there is anything else we can help with, don't hesitate to each out. 

Kind Regards

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide