Hi Paul
Believe it or not, although my account is now set up and working as far as billing is concerned, I am still unable to sign up for my Virgin on-line account. My son has received a copy of my bill even though the account has been transferred and he should not be on your system - this I suspect is a breach of data protection legislation.
This appears to be because my son’s email still appears alongside my own in the on line set up screen, even though I have been assured it has been deleted by Virgin customer services,
The link I was sent to verify my email address will not work due to this glitch in the Virgin database.
I have tried to resolve this through the main Virgin number, but gave up after having waited for an hour on two occasions for someone to answer.
My F-Secure application is now about to expire and I can’t renew it, as it was set up via my Virgin account.
How do I get this madness resolved?
Mike