Virgin Media Community

[RatcatcherMike]

Recently tried to transfer my son’s account into my name - have received account info letter from VM, but cannot register using my own email address. Account still seems to be accessible using my son’s email details.

So frustrated with VM that I’m now thinking of just leaving, as I haven’t signed the contract and the monthly charge quoted in £83, which is substantially more than a new customer would be charged - advice welcome!

[Emily_G]

Thanks for the post Ratcatchermike.

Can we please confirm if you've been in touch with the team regarding this since your post? 

Let us know.

Thanks, Emily.

[RatcatcherMike]

How exactly when you don’t answer the phone but just leave people waiting for ages on hold?

[Paul_DN]

Hi RatcatcherMike,

Thank you for reaching back out , as you have now put the account in your name the account number would have changed by one digit, when you are trying to set up an online account are you using the smae email address which has been used on a previous account?

If you are I advise using a different one for set up and then once active you can change it in my preferences and use the proffered one, you can click on set up a virgin media email while setting the account up.

In regards to the package price when you do a transfer this isn't a new deal you are just taking the account on in your name.

Regards

Paul.

[RatcatcherMike]

Hi Paul

Believe it or not, although my account is now set up and working as far as billing is concerned, I am still unable to sign up for my Virgin on-line account. My son has received a copy of my bill even though the account has been transferred and he should not be on your system - this I suspect is a breach of data protection legislation.

This appears to be because my son’s email still appears alongside my own in the on line set up screen, even though I have been assured it has been deleted by Virgin customer services,

The link I was sent to verify my email address will not work due to this glitch in the Virgin database.

I have tried to resolve this through the main Virgin number, but gave up after having waited for an hour on two occasions for someone to answer.

My F-Secure application is now about to expire and I can’t renew it, as it was set up via my Virgin account.

How do I get this madness resolved?

Mike

[Corey_C]

Hi RatcatcherMike,

Apologies for the delayed response. Have you been able to speak with a member of the team to get this sorted? If not I've also sent you a PM to confirm your account details.

Cheers,

Corey C