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Scubastev0
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Account number

Hi I’m trying to set up for my Virgin and it asks for a 9 digit account number but mine is only 8 digits so it won’t let me join it.. any answers would be much appreciated many thanks

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newapollo
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Re: Account number

Hi Scubastev0

You need to enter a zero before the 8 account numbers then it will work.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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Scubastev0
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Re: Account number

Hi newApollo I tried putting the zero before it but sadly it didn’t work.. thank you anyway

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Lisa_CC
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Re: Account number

A warm welcome to our Community Forum Scubastev0 and sorry you're unable to register for your online account. For a cable account, newapollo is correct in that a zero is required. Can you tell me what error message is showing and at what step/page? Please make sure that your other information is correct too such as the area code and your name.

 

Do give us more information so we can help further.

 

Thanks,

 

Lisa

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