Accessing online account

[hils49]

Hello

I have power of attorney for my mother's Virgin Media account and would like to manage her account online.  She had an account set up for this but have no idea what her login details were.

Her name is [REMOVED], her account number is -[REMOVED]

I am listed on her account to manage it now.  My name is[REMOVED].

I would appreciate guidance on this as think I will need to use a different email and password possibly to log in as I do not have access to her old ntlworld email address.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

Many thanks,

Hilary

[David_Bn]

Thanks for your post @hils49, and welcome back to our Community Forums!

Check out the purple envelope in the top right hand corner for a private message from me, and I'll do all I can to assist you.

Kindest regards,

David_Bn

[David_Bn]

Thanks for working with me over our private messaging function @hils49, and I'm pleased we were able to have this resolved for you.

Do feel free to come back to our Community Forums if anything further is required.

Kindest regards,

David_Bn