I have had a new final bill generated and I can’t figure out what it’s for. I signed up January 2019 and payed £75 in March as a first bill. £25 of that was for connection and I’ve payed £27 every month since including jan 2020 but now I’ve been given a final bill for £50.50 to pay by February!!! I will be disconnected January 30th 2020.
How do I owe a bill of £50!!!
I’ve cancelled my direct debit as I was told too when I disconnected the service.
I have located your account and can see that you have called through to us after this post, in regards to this issue and they assisted you please let us know if you need any further assistance on this.
I’ve managed to get through to someone in billing and I have now been told that even though the account says I owe £50.50 I Actually owe £00.00 because as suspected I had fully paid up. The £50.50 is what I would have paid if I had kept the service but as I have given my 30 days notice and then disconnected, I actually owe nothing!!!
I hope this information is correct because if I hear otherwise I will be extremely annoyed.