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lou34
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75 pounds amazon vouchers

Has anyone had any success in actually receiving these vouchers ?  ive been onto virgin and they are coming through the web provider that i went through , i have contacted broadband choice customer services and they are saying it will be virgin who send the mail with the information on how to claim i feel like im going round in circles any one got any advice thanks 

Ernie_C
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Re: 75 pounds amazon vouchers

If this offer was through a third party, not Virgin Media, then it is that third party who is responsible for resolving this for you.

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lou34
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Re: 75 pounds amazon vouchers

Il keep my fingers crossed that I eventually receive them looking doubtful though 

Laurie_C
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Re: 75 pounds amazon vouchers

Hi lou34,

 

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you haven't received your Amazon voucher!

 

As @Ernie_C has advised, if your offer was through a third party supplier, then we wouldn't be able to provide any support with this. You would need to contact the third party directly in order to get this issue resolved.

Kind regards,

Laurie

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lou34
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Re: 75 pounds amazon vouchers

Hi thanks for your reply ... yes I’ve been in contact with the 3 rd party and have not had any joy yet the say they need to verify with virgin that all conditions were met just the same automated message  . 

newapollo
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Re: 75 pounds amazon vouchers

Hi lou34,

Hopefully this post from another VM customer may be of help Managing-Your-Account-Cable/75-Amazon-voucher 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Re: 75 pounds amazon vouchers


@Laurie_C wrote:

Hi lou34,

 

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you haven't received your Amazon voucher!

 

As @Ernie_C has advised, if your offer was through a third party supplier, then we wouldn't be able to provide any support with this. You would need to contact the third party directly in order to get this issue resolved.

Kind regards,

Laurie


Don't want to** provide any support with this.  I corrected your post for you.

Why wouldn't you? 

Apply pressure to the 3rd party to honour the £75, at least, in a timely manner.  You're letting them refer the customer to your site, taking the customer on on a lengthy contract and then absolving yourselves of responsibility.  The customers 'invitation to treat' results in substantial business for yourselves so you have a liability to the customer to ensure their interests are upheld.  If you won't do that then at least force the 3rd parties to make clear you have nothing to do with the promotion as the offer says "......in partnership with Virgin Media"

lou34
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Re: 75 pounds amazon vouchers

Hi Dave Thankyou for your help ,  yes I have given them all the information on the post you sent ??  But they just keep saying they need to contact virgin ?  But when I contact virgin they say they have no part in it ,,, ? So round in circles we go 

Tom_F
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Re: 75 pounds amazon vouchers

Sorry you feel that way. There's no internal process/contact we have to chase this up for you - the correct steps & required contact details for your query can be found here on our website: https://www.virginmedia.com/help/virgin-media-free-gifts - hope this helps. 

 

Tom

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Re: 75 pounds amazon vouchers

It's been over 120 days and I also haven't received the voucher. Is this something Virgin can assist with? I don't want to go round in circles here! 

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