360 upgrade

[auldyin]

Hi,

I have been trying desperately to contact VM to cancel the delivery update as we are not available at home!

Can somebody in VM please cancel this delivery for us!!!

thanks

[Paulina_Z · Accepted solution]

Hi @auldyin,

Welcome back to our Community Forums! Thank you for your public post. Sorry to hear that you won't be available for your delivery.

Have you taken a look at your online account to see if you can amend your order through there? 

I can see that you've been in touch with our team today to discuss this further. Do you still need some assistance, or has this been corrected for you now? 🙂

Let us know so we can help if needed.

Thanks! 

[auldyin]

Paulina,

VM seemingly have tried to cancel but cannot currently contact Yodel.

Cannot do anything now as I only got notification this morning that stuff would be delivered tomorrow!

Ho hum!

Cheers

[Gareth_L]

Hello auldyin.

Thanks for your reply.

If you have a V6 box the upgrade is done via the box. It is new software that gets downloaded. The delivery will be the 360 remote, which should fit through the letterbox. 

The driver will leave a card with your tracking details on to rearrange a delivery.

Hope that helps.

Gareth_L