Menu
Reply
JunieMoon22
  • 10
  • 0
  • 1
Tuning in
273 Views
Message 1 of 8
Flag for a moderator

360 offer

I received an email offering me 'free' upgrade to TV360 which I accepted.  I have not received the new kit yet.   However, yesterday I received another email saying how much my bill was going to be following the upgrade to 360!   I only took this offer on because it was free.

0 Kudos
Reply
Steven_L
  • 10.21K
  • 621
  • 1.06K
Forum Team
Forum Team
238 Views
Message 2 of 8
Flag for a moderator

Re: 360 offer

Hey @JunieMoon22,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear about the time taken to process your upgrade request, when did you put your order through for the upgrade?

Regards,

Steven_L

 

0 Kudos
Reply
JunieMoon22
  • 10
  • 0
  • 1
Tuning in
235 Views
Message 3 of 8
Flag for a moderator

Re: 360 offer

The time for processing is not the problem.

The problem is that I was offered FREE upgrade to 360 and have now received an email telling me that I am being charged.

Tags (3)
0 Kudos
Reply
Matthew_ML
  • 2.57K
  • 99
  • 178
Forum Team
Forum Team
218 Views
Message 4 of 8
Flag for a moderator

Re: 360 offer

Hey JunieMoon22, thank you for reaching out.

Sometimes we would charge an activation  fee  / install fee for example.

Please can you let me know how much you have been charged, is it like £25? Thanks

Matt - Forum Team


New around here?

0 Kudos
Reply
JunieMoon22
  • 10
  • 0
  • 1
Tuning in
210 Views
Message 5 of 8
Flag for a moderator

Re: 360 offer

I'm not sure if you got my reply?

 

Here is the original email, at not point does it say there is a fee.  I've also attached a copy of the bill.

JunieMoon22_0-1664449415934.pngJunieMoon22_1-1664449466855.png

 

Tags (3)
0 Kudos
Reply
JunieMoon22
  • 10
  • 0
  • 1
Tuning in
204 Views
Message 6 of 8
Flag for a moderator

Re: 360 offer

JunieMoon22_0-1664451159638.png

JunieMoon22_1-1664451212893.png

Above is a copy of the bill and also a copy of the original message.  You will see there is no mention of there being any charge for the 360.

 

Tags (3)
0 Kudos
Reply
Matthew_ML
  • 2.57K
  • 99
  • 178
Forum Team
Forum Team
193 Views
Message 7 of 8
Flag for a moderator

Re: 360 offer

Hey JunieMoon22, thank you for sending this over I am going to send you a PM so we can look into this in more detail.

Please can you look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

0 Kudos
Reply
JunieMoon22
  • 10
  • 0
  • 1
Tuning in
190 Views
Message 8 of 8
Flag for a moderator

Re: 360 offer

OK thanks
0 Kudos
Reply