Update on where we are:
After a lengthy call yesterday and private messages on this post, The services are now finally disconnected.
The latest issue is ever changing charges that VM are trying to say I owe.
These vary between over £90 down to £41, depending who I speak to.
My 18 month contract was at an end when I put in the termination request and I have been with VM for more than 20 years - so no early disconnection fees can ever be justifiable.
The only explanation I have had is a charge for exporting the landline number. No amount has been mentioned, I can find nothing online to say that a number export on termination of contract is chargeable, so I have asked for a full breakdown of charges and to be pointed in the direction of specific T&Cs that spell this out.
As far as I can see, the only money I owe is £27 for the pro-rata portion of the final month in advance bill.I ALWAYS PAY WHAT I OWE, BUT WILL NEVER PAY WHAT I DON'T OWE.
It does seem that VirginMedia pluck random ever changing numbers out of the air and expect the customer to just fall in line and pay up without offering a concise breakdown of figures or any form of justification.
For the number of hours I haves wasted speaking to VM agents that fail to do as requested, don't bother getting back to you when they say they will and offshore who give you totally wrong answers and then transfer you to a dead end - I think VirginMedia should be the ones paying me money!
Loyal customer of 20 years plus here who is totally disgusted by this shambles that they laughably call customer service.