Virgin Media Community

[ruthskii]

 

[japitts]

What's the issue you're here seeking assistance with? I'm guessing something to do with markings on a pavement.

[Molly_T]

Hi Ruthskii 👋 welcome to the community! Thank you for posting. 

Are you able to give us a little more information alongside your image post so we can try and offer some assistance?

Please let us know how we can help!

All the best. 🌞 

[Andrew-G · Accepted solution]

Come off it!  Both japitts and Molly_T, you both know full well what this means.  Or rather, I assume you do; a far more worrying possibility is that you don't.  Would either of you care to clarify?

Unfortunately ruthskii, this is business as usual at VM.  Read this thread, there's hundreds more like it.  Or this one, that'll explain how there's no hope for you.  You are of course entitled to some chunky compensation, but expect VM to play the "it weren't us, it were the council" excuse both the justify their miserable performance, and to evade their obligations under the Ofcom automatic compensation scheme.

[Ernie_C]

Come on, @Andrew-G . You’ve assumed a lot about what the OP has posted.

I see no evidence that they are impatient to have Virgin Media installed or that they know what the writing on the pavement means.

To me VM stands for Virtual Machine, an IBM operating system.

[Lee_R]

Hi @ruthskii

We'd love to help you.  To enable us to do so, we need to understand the issue. As my colleague previously requested, please could you provide us with more information?

Regards

Lee_R

[ruthskii]

It's just so frustrating. My poor girls are in tears when the dongle which do have is just so slow or doesn't work. The technians are suppose to check channel when clearing a blockage and twice they have not done it just ridiculous.

[Lee_R]

Thanks for getting back to us ruthskii. 

I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[ruthskii]

Installation date changed again now looking at 24 March.

[ruthskii]

So can I beat my friend, Sky took 12 months and dug up the whole street.

We are currently on month 5 and waiting for a digger to dig up 3 meters of path, the path has already been dug up in 4 places.

Known this for about 3 weeks yet last week the pre pull guys came wtaf.

Were you not told it wasn't ready! yes it had been dug up twice but it's rammed and needs a digger.

I mean I heard the guys on the phone saying it's rammed need digger so how did that not get communicated to the pre pull teams.

Utterly useless, back to the press team again me thinks got a phone call next day.

Next install date 24th. Until that digger arrives who knows.