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virgin phone line

Family get engaged tone when trying to call virgln phone line which is making it difficult trying to get hold of vulnerable elderly parents during this pandemic. Please advise as service status says no fault. 

thanks

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Re: virgin phone line

Hi GC64,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about this. Just to confirm have you been able to try another handset on the line?

 

^Martin

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Re: virgin phone line

Yes. it's really strange as had several relatives contact my mobile to say they could not get through to myself or my mother who is also a virgin phone line but we are able to call each other on our landlines! 

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Re: virgin phone line

Okay, not to worry. What I will do is private message you so we can look into this. 

 

^Martin

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