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phone not working but status shows no problems

broadband, tv and phone were all off last night 10 july. Phone still off but Status shows no problems. Reluctant to call on mobile as it isn't Virgin and I dread the cost. Help!

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Re: phone not working but status shows no problems

Hello vmod, 

Thank you for your post, I'm very sorry to hear that you experienced some loss of service last night and that your phone line is still down. 

Our customer support team can be contacted on 0345 454 1111 and If you have a Pay Monthly phone plan then Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number

I have also sent you a private message so I can assist you further with your phone line issue.

You can access your private message by clicking on the purple envelope which is located at the top right hand side of your screen. 

Regards, 

Dean C 

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