Hi I’m Chris a Virgin media Tech
Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.
If you found this information useful or the issue was resolved, please give feedback by clicking the thumbs up Kudos icon and marking as a helpful answer.
If you would like to learn more about receiving £50 of your bill please private message me.
Kind Regards
Chris VMTech
Here to help! I'm a technician helping out whilst working from home. Find out more