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no dial tone

Hi, Our phone hasn't been working for a couple of days.  No dial tone.  I've unplugged from socket etc and replugged but no good.  I ran a landline test via your website which said there was no issue.  Can you help please?

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Re: no dial tone

Hi peronss, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some issues with the line, can you confirm if you've been able to test another handset?

 

If this doesn't help let me know and I can pop you over a private message so I can get a few more details from you.

 

Alex_Rm

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Re: no dial tone

Hi thanks for the response.  I have a two phones in the set and neither are working.  Display says 'check phone line'.

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Re: no dial tone

Hi peronss.

 

Thanks for coming back to me. I've ran further checks and we do need a technician visit to the property to fix this dial tone issue. I'll PM you now with the details.

 

Kind regards,

John_GS
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